Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 8605 Colerain Ave, Cincinnati, OH 45251, USA

Phone: (513) 385-6800

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State: Ohio

Zip Code: 45251

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Reviews

Vehicle was ready. I had a selection of suv's. Customer service was fantastic. Cameron C. took great care of us. 

 8 years ago (14-06-2017)

I've been there and had a really great experience. I've also been there and received cars that smelled like marijuana or made a reservation only to be told they were out of cars and stranded without transportation for hours. It's a toss up. Good service is not beyond them if they feel like giving it to you.

 8 years ago (03-02-2017)

We needed a rental car while searching for a new vehicle.  We originally contracted for a 1-week rental.  It took us over a month to find/purchase a car, so I had to modify the rental agreement every week.  The rental modification process was very easy and could be done over the phone -- the only time I had to physically go to the Enterprise location was after the 4th week (to basically start a new contract).
The reason I am not giving 4-5 stars is due to my experience during the initial rental.  Originally, I was given an older Chevy Impala which, even from the outside, looked 'worn'.  During the 'walk-around', the light grey cloth interior appeared dirty; enough so that as soon as I got in the driver's seat, I got right back out.  I went back inside to the Enterprise counter and asked if I could get another vehicle, expressing that the vehicle I was given was extremely dirty.  They politely obliged but, as I was waiting, I noticed the next gentleman at the rental counter was eventually given the 'dirty' car I had just asked them to replace.  That really bothered me.

 8 years ago (01-03-2017)

I made a reservation weeks in advance for a full size vehicle. The day of thwork appointment I called ahead and spoke with a representative and told her that I was on my way to pick up my vehicle.  I arrived to find out that they gave away my full size vehicle and all they had left was a Jeep Wrangler, which was not clean. I had no choice but to take the vehicle as I had a doctor's appointment in another city. I reserved the vehicle is did was for two reasons.  The first was that I have a knee issue and need the leg room to avoid causing further pain. The second reason was gas mileage. Needless to say that the Jeep got terrible mileage and required approximately 2.5 times the gas that it normally takes to get where I needed to go. I mentioned that to the assistant manager when I return the car. He took out a business card and scribbled his name and wrote that on my next reservation I would get a free tank of gas. I don't know if it is legitimate but I felt that it was not very professional at all. I typically I have no problem renting from Enterprise but I am not happy this time around. The vehicle I reserved should have been waiting there for me and not given to someone else.

 8 years ago (03-03-2017)

They wouldn't stay 1 minute past closing time to help me out to rent me a car after i was just in an accident. For a place that has a slogan enterprise we will pick you up theu sure wont help a customer out. I even called ahead  of time they didn't care. They told me they were busy and haf stuffe to do. Worst customer service ive ever had. I will use another car rental place next time. There should be some kind of policy for this or stay open later than 6 other people gotta work too. Tru closing stores at 7 or 8 when people actually have time to get there.

 8 years ago (13-04-2017)

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