Hertz

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Address: 3530 Hartsel Dr, Colorado Springs, CO 80902, USA

Phone: (719) 598-3305

Website

State: Colorado

Zip Code: 80902

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews

I have an ongoing Dispute with this company about the price of my rental car. The overcharge dispute is not really my main concern. 

The main concern is the lack of customer service. The manager Krystal gave me the worst customer service I have ever received . Bernard was working with me and is very kind. I was talking to him for over 15 minutes about a price dispute before she decided to leave her desk and come over. She didn't ask me any questions and therefore had no information on my behalf before she shut my concerns down in a condescending manner. 

Krystal, if someone gives you over $300 for a purchase the least you can do is be professional and say thank you. 

I also got dead ends with her in regards to who I could contact abover her rank to dispute my claim. As if Krystal is the owner of the company and the only person with authority... when you all are done having a power trip please contact me to settle this dispute.

 8 years ago (30-05-2017)

Misleading staff.  I used this company (set up by State Farm) while my car was being repaired at a local collision center.  The staff was pleasant enough but told me that I was required by the state of colorado to put road coverage on the rental car.  They said I had to choose one of the 4 categories.  I chose the basic service and was told that was for supplemental insurance (it was not for insurance).  I was charged $398.27 for less than 2 weeks use for "supplemental" insurance that I did not sign for.  The contract says that I "Accepted" the contract, I did not.  My initial is not next to the prices.  They lied about what was covered.

 8 years ago (14-06-2017)

We rented the van in early spring 2017 and it was a 2016 model Nissan minivan. The vehicle was in good working order and drove great. However, the USB port was not functioning, the trunk of the car was not vacuumed, and the car was not available on time as agreed upon. It was approximately 2 hours late. With that said the service was exceptional and it was an overall good experience.

 8 years ago (30-03-2017)

Staff was knowledgeable, courteous, and offered exceptional customer service. The car was in great shape and met all of our needs.

 8 years ago (21-04-2017)

Super nice people fast service and good prices!

 7 years ago (30-06-2017)

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