Payless Car Rental

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Address: 2055 Alcoa Hwy, Alcoa, TN 37701, USA

Phone: (865) 983-3446

Website

State: Tennessee

Zip Code: 37701

Opening Hours

Monday: 7:00 AM – 11:00 PM
Tuesday: 7:00 AM – 11:00 PM
Wednesday: 7:00 AM – 11:00 PM
Thursday: 7:00 AM – 11:00 PM
Friday: 7:00 AM – 11:00 PM
Saturday: 8:00 AM – 11:00 PM
Sunday: 8:00 AM – 11:00 PM

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Reviews

DO NOT, I repeat DO NOT ever rent through this location. I rented a car for a week at a rate of $190.98 for the entire week. I was asked if I wanted the full protection plan which I got.  I have gotten  these with other rental companies in the past. Well upon returning my car in the same condition as I received it my cost for the week jumped to $572.53. I called to speak to them and they basically said well you signed for the full service protection plan, so we can't do anything. I informed them that I have never seen a protection plan that is double to almost triple the price of the rental. I stated that they should be informing customers of this type of cost. They basically blew me off.  If I could have given them a negative star I would have.

 8 years ago (23-09-2017)

Overall, my experience was mediocre. 
	The good: The mini van we ended up getting was newish, and in good shape. No problems.

        The bad: 
1)	Wanted my rental as cheap as possible. I booked and prepaid online. Upon arrival, my total was about 60 bucks more than my original booking. The agent said that there was a minimum coverage requirement that was not indicated to me when I booked the car. Not sure if this was true or not, but it’s pretty misleading. He told me “hey, I just work here.”

2)	I booked and completely prepaid for a van for 4 days. The reservation began at noon on the first day. Due to a delayed flight, I arrived around 2pm. Upon checking in, I was met with “I don’t even know if I have a van available.” I said that I had completely paid for a van, and the rep immediately blamed me, “Well you’re 2 hours late, so we consider you a no show. Then we don’t necessarily hold a car for you.” To his credit, he did eventually find us a van, (I think from Avis, the next counter over) and it was fine. But way to start the experience off on the wrong foot.  I don’t know if this is standard practice, but it seems to me that if I completely prepay for a van for 4 days, I should be able to get there whenever I want after my start time (within reason) and a vehicle should be waiting for me.  An airport location should also be a bit more understanding and accommodating for delayed flights. (and maybe don't tell the customer you don't know if you have their vehicle before you're sure.)

3)	We were first in line at the counter, and probably stood around waiting for the rep to run around doing stuff for about 15 minutes. I understand he’s a one man show, but I’m not really sure why. 

I’m a pretty patient person, and I never got upset, but this exchange was testing my limits.
So anyway, Car: good.     Customer service and pricing honesty: bad.

 9 years ago (06-08-2016)

Worst rental car company ever.  Zero stars, because 1 is tooooo many. Charged me more then my reservation pice, charged me for gas I didn't want, pushed their over priced insurance to the point I almost walked away. Will never rent from this POS company again. If you think you are getting a bargain, think again.  It's like JetBlue. End the end, you are chafed more then going with one of the good companies in the first place.

 8 years ago (09-05-2017)

As another has said, DO NOT RENT from these people. I had a noon reservation. I arrived at noon. Was told a car would not be available for me until a return came in at 4pm. Totally unacceptable. They offered no solutions and no redress for their mistake ... just a sorry, you're on your own. Unbelievable. Why even bother making reservations? I will NEVER use these clowns again.

 9 years ago (15-03-2016)

The staff was very helpful and the vehicle was perfect for me and my wheel chair. I was surprised at how clean and new the interior was for the milage that the vehicle has logged. The prices were very affordable and in all as a handicapped individual my experience was superior.  I will recommend Payless to my friends and use them again in the future.

 10 years ago (10-11-2015)

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