Budget Car and Truck Rental

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Address: 235 W 500 S, Salt Lake City, UT 84101, United States

Phone: (801) 322-5582

Website

State: Utah

City: Salt Lake City

Zip Code: 84101

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 8:00 PM
Friday: 7:00 AM – 8:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 7:00 AM – 7:00 PM

Update Info

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Reviews

I'm actually surprised by some of the past reviews on here.  Fast service and very pleasant people at the front desk to help me and answer all my questions.  My mid size car wasn't available, but my other options were far superior to the car I had originally booked.  Wouldn't hesitate renting from them again and sooo much more convenient that going all the way out to the airport.

 7 years ago (21-02-2018)

They hide their fees. There is no up front declaration of add-on fees. Made the reservation on-line but wasn't told I would need have additional insurance coverage. Spent a half hour calling my insurance provider standing at the front desk. Why wouldn't you provide a warning or notice that insurance coverage would be needed at the time of making the on-line reservation? I could have called my insurer in the comfort of my home. After that, they failed to tell me there would be a charge to have someone other than me drive. That's the kind of deceptive practice that should get Budget fined. I will never use Budget for anything ever again. I may pay slightly more with others but at least they won't practice shenanigans and scum-baggery.

 7 years ago (09-03-2018)

I would not recommend anyone rent a vehicle from these crooks.

I reserved a car from the SLC Budget at 235 W, 500 S. Not only did they not have the type of car I wanted, but they ended up providing a vehicle with expired registration. I had to spend over an hour waiting while they drove to the airport to get updated tags.

Secondly, I had the misfortune of driving over a nail. The person who helped me said it was an easy $10 to $20 fix. However, I get charged for a brand new tire and the shipping of said tire from NV. Plus a $50 administrative fee. I imagine that extra administrative fee is added just to steal just a little bit more from me.

Never do business with Budget.

 7 years ago (06-03-2018)

If I could give this awful company a negative rating I would. I'm not talking about any one specific location, I'm referring to the entire company. The bottom line is this, they just don't care about their customers. I was forced to use them several months ago because we were doing business in a small town and they were the only rental company in this town. We made our reservations in advance, paid upfront and was on time to pick up the car. The agent said they had given our car away and there were no other cars available for the entire weekend. They suggested that we come back another time. The agents at the counter did nothing to try to resolve the issue. When I called their "customer support" number (and I use the term very loosely), they said there was nothing they could do and also told me I should come back another day. When I pushed them, they agreed it was their fault and issued me a voucher for the rental, a voucher that says right on it that there are no restrictions and no blackout days.

I tried to used the voucher to rent a car for another business trip upcoming in the next two weeks only to be told that I couldn't use the voucher because the dates are blacked out for the holiday season. I wasted hours on the phone being bounced from one agent to the next, supervisor to supervisor until I finally got "Debbie." Debbie was rude, condescending and told me that Budget was not going to change their rules for me. When I tried to get her to explain why there were suddenly blackout days when it clearly states on my voucher that no blackout dates apply, she said, "I'm not going to repeat myself" and hung up. This is standard operating procedure for this company. Use them at your own risk.

 7 years ago (12-12-2017)

Drove all the way to this location to pick up a Suburban that we booked for our family vacation. They didn't have it and offered a Tahoe that didn't have the room we needed. Was told the manager would call me first thing this morning to get us one. Never heard a thing from them and left multiple voice mails. Worst experience ever. Thanks for ruining the first day of my family vacation Budget!

 7 years ago (01-03-2018)

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Budget Car and Truck Rental

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