Avis Car rental

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Address: 1935 Buford Mill Dr a, Buford, GA 31688, USA

Phone: (770) 945-1840

Website

State: Georgia

Zip Code: 31688

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: 10:00 AM – 2:00 PM

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Reviews

First time renting at this location. I was very happy about the location being closer than the Lawrenceville office I generally would go to. Picking up the vehicle was actually very professional and quick. My rental was for a little over a week and there were issues with the car. While at the hotel the valet had to jump the vehicle on two occasion luckily we were at the hotel and not somewhere else with a non starting car. So it happen again and that was enough called roadside and another vehicle was delivered to me. No problems with that vehicle. It was the return that kinda got me. I arrived at the office around 4:40pm which was 40min late for the 4:00 return and had to wait almost a half hour for someone to come to the front. So to add insult to injury I was charged $31.01 for an additional day for being 40min late even though my rental was interrupted waiting for roadside to bring me another car, because the one I had again would not start. Heck that was 2.5hrs right there waiting, but I am charged for being 40 min late. I just wish better customer service could have been displayed. Maybe the young lady didn't like the comment I made " I didn't think anyone was working" because I stood there waiting for awhile.

 8 years ago (28-08-2017)

I have used this car rental facility for almost a year. Regular customer. I've had minor issues with them in the past but the same recurring issue has resurfaced. They have to have a credit card to hold the charge which I don't mind but I always specifically ask them not charge it but to charge my debit card when I return and on 2 seperate occasions they've done so. The first time I let it pass the second time I called for an explination and got nothing but "I wasn't there" by Brittani the manger. But you were the one who did it first time months prior. But see, it doesn't matter. When I GIVE MY debit card to your employee Katherine and TOLD her to charge my debit card, common sense should have moved her to do so..... And Brittani tells me had I contacted them within the 48 hour mark I could've had it reversed. But see the funny thing is... I actually did. I contacted the store Sunday and they never answered. Not only that but the 48 hour mark would have been Monday at 2 pm anyway. I called Monday morning to resolve the issue when the 48 hours wasn't even met yet. 

I love Avis and pay extra then the competition as a company because they do produce quality cars.... but I will NEVER return to this location. For me to give my business to them regularly just to be treated rudely for an issue that was their fault without any regard to how it will affect their regular customer there's no benefit for me to continue to use them.

 8 years ago (14-08-2017)

the manager and stuff.....names/// Brittani Bowie..//..kathry Stovall ..//// if you don't like doing right by your customer than don't work in customer service!!!! This was the worst car rental experience, I called Avis to reserve and paid for my car and also told them the location I was close to, is the mall of GA. When I arrived in a taxi. the car was not available and they refuse to transport the vehicle from Lawrenceville and told me if I wanted a car than I have to go to pick it up. they did not have drivers to bring me the car, after I said I will take the driver back. they still did not bring ma a car but they offered my a 15 passage van , when I needed a 4 passage vehicle........ I was not able to travel on time, so i walked out and said that I will return the next day when they have car. today I called and they told me to come in and pick up a car from the mall location. I got there and they telling me that I need to have my personal credit pulled. this was not told to me when I called, or when they run my credit card. never did they tell me this the day before.....I had put a lot to get my credit up and not looking to have person run a soft credit....they is no soft credit,,, a credit inquiry is an inquiry period.......So they have taken two days of my time without even being able to return my cash back to my credit card. they said it takes 5 to 7 business days to return my cash...... you may be a big organization but 1 customer at a time makes you who you are..

 8 years ago (11-05-2017)

Great customer service!

 8 years ago (28-10-2017)

First time using Avis, they offered the vehicle I wanted vs Enterprise.  Getting the vehicle was easy and wait free.  Returning the vehicle took more time than expected due to organizational issues.  I would rent again.

 9 years ago (07-07-2016)

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