Avis Car Rental

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Avis Car Rental Salt Lake City operates one of the world's best-known car rental brands. Avis is one of the world's top brands for customer loyalty.

Address: 255 South West Temple, Hilton Hotel, Salt Lake City, UT 84101, USA

Phone: (801) 359-2177

Website

State: Utah

City: Salt Lake City

Zip Code: 84101

Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 8:00 AM – 2:00 PM
Sunday: 8:00 AM – 12:00 PM

Update Info

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Reviews

I'm reluctant to write a bad review of this location, as I've rented there many times and the service and the cars have always been excellent. However, they are trying to steal $250 from me. I returned a car in December, and in mid February received a letter telling me Avis was going to charge my credit card $250 for a cleaning fee. I called them to dispute the charge, and told them explicitly that they were not authorized to charge my credit card, to instead send a bill. I authorized a $250 hold on the card while I had possession of the car - I did not authorize Avis to make charges indefinitely into the future after the car was returned and the transaction was complete. Moreover, the car only required vacuuming to remove a little bit of dry sand and dust from hiking in the desert. I would have dropped a few quarters at a car wash and vacuumed it myself if I suspected it might be problem, but vacuuming is a normal part of the service you pay for when you rent a car. The contract says Avis gets to determine "at their sole discretion" whether to charge a reasonable cleaning free, but the contract does not say they get to arbitrarily determine what is reasonable - otherwise they could charge $10,000 for a fingerprint on the steering wheel. The going commercial rate for hand washing and vacuuming a car in Salt Lake City in $35. A full detail, with carpet and upholstery shampoo, which this car did not need, can be had onsite for $150. $.25K to vacuum a car is completely unreasonable. I offered to pay a reasonable cleaning fee, but they wouldn't even talk with me about it, and instead charged my card $250 without my permission. Now I have too waste a lot of time disputing this fraudulent charge with my credit card company. And I have to leave bad reviews here and other places, as I promised Avis I would. Renter beware.

 7 years ago (03-03-2018)

I travel around the world and renting cars is a frequent affair for me. Last year alone, I spent 115 nights away from home. I have rented from this location a number of times and they always provide me with the best service and a beautiful rental car. I have no complaints here, only good things to say about this location. 

 8 years ago (12-08-2017)

This place rips you off your deposit! Dont use them or get everything in writing!

 8 years ago (08-11-2017)

Great people great service. 
But, The personnel needs to travel more with their families! :-) (Start by Bryce Canyon in a Pacifica)  ... ;-)

 8 years ago (13-08-2017)

Terrible service. Was told via phone (by the international rep cause local reps are never available) that my reservation was for 6:00 pm and when I got there at 6:00 pm they were closed. With no way to get in contact with them I was left out to dry. This company needs to update its customer interaction to 21st century standards.

 8 years ago (12-04-2017)

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