Budget Car Rental

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Budget Car and Truck Rental Asheville operates one of the best-known car rental brands and leading truck rental companies in the US and CA, serving the consumer and light commercial sectors. Key Drop-Off available at this location.

Address: 1 South Tunnel Rd (at Hwy 70 Asheville Mall Sears, Asheville, NC 28805, USA

Phone: (828) 299-4191

Website

State: North Carolina

City: Asheville

Zip Code: 28805

Opening Hours

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: 11:00 AM – 4:00 PM

Update Info

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Reviews

awful experience, rude clerk.  Budget had no cars despite my reservation and
 confirmation.  They had a car in the class I reserved, but we're saving it for the next customer.  I ended up paying $100 more than my reservation amount.  Granted, the clerk was experiencing a bad week because of the shortage, but as a business owner, I would have fired her on the spot for responding to a customer the way she did.  Infuriating.

 8 years ago (14-04-2018)

My single parent sister and neices we're trying to come visit me at the new base I'm stationed at in the military. She was told she could use a debit card to rent a vehicle, but when she got there they told her they couldn't use it. My wife even tried paying over the phone and they wouldn't let her. Online it even says you can pay with debit at this location. I tried calling and the manager, Alisha, just hung up on me after saying it was our fault. The two girls and the manager were extremely over the top rude. I really don't think I've ever had such bad customer service that they just hang up on you and when you try to call back, they didn't pick up the phone. I know why they have horrid reviews now. Lesson learned. My only thought now is who would have been crazy enough to hire people like this?! They must be desperate or don't know how to train their employees. Either way ENTERPRISE let her use her card and everything worked out. No hassle, polite, don't go somewhere where they have a small BUDGET for trashy employees.

 8 years ago (23-02-2018)

I had to extend the date on my rental car which would have cost me huge amounts of money. Angela did everything to save me as much as possible and she DID! 
There are not many places that give such caring and professional customer service. She was very personable and knowledgeable and offered me the best deal possible. When I need a rental car again, that is the only place I will go.  Thank you again, Angela!

 9 years ago (01-12-2017)

I rented a compact car for a day trip. I had never rented from Budget Rent A Car Before. Usually when I rent from Enterprise or Hertz I get a shiny new car. I showed up and I did rent a compact car. They gave me a Nissan Versa. I had nothing against it being a Nissan or a Versa. The problem was the car. It had duck tape marks on the doors of the car. It had dents all over the car. The windows both inside and outside were filthy. There was some sort of writing on the windows. The car looked so bad that the person who dropped me off commented, "What a piece of junk." When I went to Tennessee, my friend commented, "Your car....wow!" The car did run all right. I just was shocked that they would give me a car that looked so bad and I wondered if it had been in some sort of accident since there was ducktape on the doors like they had to ducktape the doors together at some point. Angela at the service desk was very helpful and nice. No complaints about the service, just the vehicle itself.

 9 years ago (07-10-2017)

Worse customer service I've ever had.  Made us wait in line for over 2 hours at 2:30am just to get to the counter. Then over charged us $170 dollars. The guy at the counter said our bill would reflect the difference in price. Then when it didn't, we emailed them our complaint and  they said we agreed to it. Then refuse to show us the complete billing breakdown. Not only that but our car wasn't even nice - it was all beat up, the check engine and the airbag lights were on, and the radio didn't even work. I'll never rent from them again.

 9 years ago (15-05-2017)

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