Dollar Rent a Car

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Address: 1001 Minnetonka North, Winslow, AZ 86047, USA

Phone: (928) 289-1993

Website

State: Arizona

City: Winslow

Zip Code: 86047

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 4:00 PM
Sunday: Closed

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Reviews

An excellent place to rent a car!

 7 years ago (17-03-2018)

Stopped to inquire about a travel trailer but got no help from the woman at the front desk. Very rude and unwilling. Probably won't be going back.

 8 years ago (11-12-2017)

My parents and I went to pick up our car rental in Phoenix, Arizona. We waited in line for a good 20-30 minutes (at the least). There was one person at the desk when we arrived. Eventually, a woman came to the desk. Then, another man came to the desk. Man #2 ended up helping one customer, and then disappeared. The woman then disappeared shortly, and when she came back, she told man #1 that someone (man #2?) was in the back (doing something much less important, since there was a huge line of people). As we were waiting in line, I decided to look up the reviews for this company. The average was 1.3 stars, and read some of the horrendous accounts of past sufferers to my parents. 
Now, I will give man #1 some credit, because he seemed genuinely interested in giving customers a good experience. The woman was also friendly, but could tell there was an underlying boredom. At some point, one of them went to find man #2, which took a good 5-10 minutes, meaning there was only one person at the desk, again. 
Not entirely sure what type of car we had reserved, but I know it needed to be able to fit 3 suitcases. Well, we got to the garage, and found that there were very limited options. We opened the back of each one, because we couldn't get our luggage in at all, or without struggle. Eventually we ended up having to put one of the back seats down. This wasn't the most negative aspect, but still it would have been nice to have a few more options. 

We got in the car, and I opened the console. There were papers left from the person who had rented the car before us. VERY lucky there was no personal information on there. 
But here's the best part-
Due to the company's incompetence to clear the car of anything that wasn't supposed to be there when being rented to the next customer, we were able to get into the Grand Canyon for free- for two days. The person before us had paid for a 7-day pass, and the sticker for said pass was on the windshield. There were two days remaining on the pass, which we were able to use to get in without paying $30 each day. 
So basically, one good thing was able to come out of this company's terrible service. We will most definitely be going with a better rental company in the future.  
I mean seriously, the name says it all; "Dollar." With the cheapest prices comes cheapest service.

      
      
      
 10 years ago (29-09-2015)

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Dollar Rent a Car

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