Dollar Rent A Car

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Address: 1009 Rental Car Dr, Raleigh, NC 27623, USA

Phone: (866) 434-2226

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State: North Carolina

Zip Code: 27623

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Reviews

I will never even remotely consider renting from this company again. Not only did they give me the wrong car but when I finally got the right car the dash said "Maintenance Required". They told me not to worry about it and just drive the car. The car was dirty upon receipt and they offered no help in loading the bags, car seats, or strollers. Now two weeks after I returned the car to them they send me an invoice for another $100 for tolls. The toll charge was $6 - they're billing an extra $15 per toll as a fee.  This company is awful.

 8 years ago (27-06-2017)

Horrible. They treated my wife like garbage. Her name is Erica. Their KIA they rented to my wife... the windows and locks stopped working halfway into her trip. She had belongings stolen. And they had no care or help assisting her. The manager told her it wasn't her problem and offered nothing. On top of that we received a 50 dollar bill for tolls. The tolls only cost 3.50 cents which is fine but "dollar" rental car charges a $40.00 administration fee for this. Unbelievable. Men in customer service do not need to treat women like garbage. Get a new job if you hate your life so much. We will never use dollar rental again and will tell many people to not use them. This doesn't deserve a single star.

 8 years ago (13-03-2017)

We rented a car thru Despegar and we did not have any problem, but the problem was when we called directly to Dollar for extend the rental one more day. They said by phone that the charge for the extra day would be $34,80, so, we accepted it; but when we returned the car, we were charged $99,83 and did not had the chance to complain. We can understand that there are Taxes to pay, but the total value was excessively high compared with the number they gave us by phone.

 8 years ago (09-11-2016)

Slow pickup time from the shuttle; waited in line at rental site for 25 minutes - with only a few people in front of us, but because the black girl at the counter was literally in SLOW MOTION; then given a car that was beat all to HELL, looked like acid had been poured on the hood, was filthy inside and didn't have a full tank of gas! Felt like we were at RENT-A-WRECK! Went back inside and was told I could get at the back of the line and 'wait my turn' to exchange it for another car! (I DID NOT OBLIGE!) Was given a second car and tried to drive out of the lot, but THEN the gate was malfunctioning and we had to wait another 10 minutes for someone to come out and raise the damn gate! THE WORST EXPERIENCE EVER! WE'LL NEVER RENT FROM DOLLAR AGAIN - ANYWHERE! THEY DON'T DESERVE TO BE IN BUSINESS! A JOKE!!!

 8 years ago (05-12-2016)

Pleasant, quick, easy!  Had a great experience and a wonderful clean car!

 8 years ago (06-03-2017)

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