Hertz

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Address: 9000 Airport Blvd, Los Angeles, CA 90045, USA

Phone: (310) 568-5100

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State: California

Zip Code: 90045

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Reviews

Used the virtual monitor to check in and it was great.  Picked our own car from the lot and off we went.  Price was excellent and it was completely stress-free.  Return was quick & easy as well.  Very impressed.  Wasn't nagged to get any extras.  A great experience compared to my other experiences with other rental car companies.  My first experience with the virtual monitor and it saved us a lot of time from standing in line.

 8 years ago (19-12-2017)

Customer service at Hertz LAX was great. Their express check-in counters were a new concept to me, but I was able to pick-up a phone at one of their "stalls" and was connected to a remote agent immediately. She was incredibly helpful and very friendly. Another new concept for me was their "Ultimate Choice" program where I got to choose any of the cars on the lot (in my category, of course). It made the process fun and enjoyable. You can't really say that a lot about renting a car. The shuttle drivers were also extremely helpful.

 8 years ago (05-10-2017)

I always use Hertz when ever I rent a vehicle. I love the ease of their gold members club and the ability to just go straight to your car and drive off. 

When I visited this location, I hadn't reserved a car before hand, so I waited on line and spoke to a representative.  I was really out of by the salesmen tactics I felt we're being used. 

They continually tried to up sale me, get me to upgrade to a different vehicle, buy more insurance then I needed, etc etc.  It was really of putting.  Could they see my history and know what I typically get and just let me be on my way??

Not sure what the training is for this place, but not the Hertz experience in used to and I don't think I'll be back.

 8 years ago (15-12-2017)

I was helped by the automatic kiosk, where I spoke to a live human inside of a computer. 

He was very helpful, but it was very weird. 

In a day in age where we are distancing ourselves from social personable interaction, I missed talking to someone in person. But I was helped, and got a great car with a lot of ease.

 8 years ago (27-12-2017)

I have been with Hertz for years and never had any qualms. You are literally in and out if you booked online beforehand. Great vehicle selections too, something for everyone. Rent a red Corvette! Totally worth the price. Exhilarating!

 8 years ago (23-12-2017)

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