Payless Car Rental

Reviews, get directions and contact details for Payless Car Rental

Address: 7135 Gilespie St, Las Vegas, NV 89109, USA

Phone: (702) 736-6147

Website

State: Nevada

City: Las Vegas

Zip Code: 89109

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Very very disappointing. We arrived delayed and jet lagged, and the counter agent immediately tripled our fee, telling us that the car we had reserved was a “two door subcompact,” and that for $25 a day, we could have an upgrade. He did not explain that this was $25 a day MORE than our original fee. He also commented that I do not share my husband’s last name, but without elaborating, charged me as a second driver for an extra $17 a day. When we arrived at the car, the windows were all open due to smoke damage. We returned to request a different car, and my husband had to fight for our original price. This whole process took over an hour, at 12:30 a.m. Two women who also worked there got things straightened out for us, but this was a terrible customer service experience. The original agent did not apologize for anything. I will never use Payless again, in any city. Clearly their employee training is negligent at best.

 7 years ago (27-02-2018)

I would have given a 5, but as with many reviews that I had read prior to me using their service, I was quoted one thing online but when I arrived at 11pm after a long day of travel, they tried to charge me more than what I was quoted. Initially the gentleman at the counter said that I had made a change after the original quote was given. I told him that I had not and  that I had the original quote with me. Luckily I brought it, otherwise I believe he would have tried to stick me with the higher price. He was able to bring the price back down by matching (adjusting) what was on his screen with what I had on my original quote. Although, I do appreciate him doing this, it's nothing you want to deal with after a long day of travel and still having to make your way to your destination and getting settled into bed and having to wake up early in the morning. Plus, I shouldn't of had to deal with this to begin with because I never changed the original quote. I know me bringing the quote was what saved me. I also think the fact that I started stating how I read how they did this to MANY customers (I said this while three other couples standing there). I can say that returning the vehicle was a breeze. There wasn't any issue and even got a small refund because of returning the car about an hour early.

Original posting: 11/6/2017......I just saw an ABC news clip on this company. I saw that it got an F-rating. I wouldn't have put too much stock into it BUT it was a recent story dated 5/25/2017. Also, I'm reading reviews to see if any of these things have been rectified but it seems to go back and forth. And those that gave bad reviews, the company seemed to reach out with a phone number. I was curious to see if the outcome was to the satisfaction of the customer and if they ended up getting refunded and just charged for what the original online pricing was at the time of booking? I'm thinking about renting but this really is making me back away.

If I decide to take a chance with this company, I will change the rating to reflect my experience. For now, I think it was fair to give a 3, since I haven't used their service yet to reflect otherwise.

 7 years ago (06-03-2018)

I made an online reservation that the nights were $ 11. 
On the day of picking up the car one would work realizing my little fluency in the English language used of bad faith and added several rates on top of the value of the car. 
Even though I said I did not want to. 
So I signed the papers and on the return of the car to my surprise:
 I paid $ 214 for three days with a car. 
I asked to speak with the manager and explained what happened. 
The manager was rude, unprejudiced. 
She said if I signed she would not extort the value. 
I was disappointed not for the money, but I was shocked by the lack of commitment, respect and loyalty to the customers.
 I do not recommend this company to anyone! And the main one, if you need to use it be very careful, especially if it's from another country like me. It is a sad experience with the employees. This was not an attitude of a serious company that has committed to its customers.

      
      
      
 7 years ago (29-01-2018)

I would give this company a 1 or less. I booked online for 4 days and was quoted 106 online. After a very brief check in I was charged 260. Misleading customer service. I have contacted company and they could not find me!!! Right, I sent my confirmation email and it's been a week and I have not heard from them. I would not recommend them to my worst enemy!!! 👎👎👎👎

 7 years ago (31-01-2018)

I was a little skeptical renting from here due to the reviews but I rented a car 2 weeks ago in Las Vegas for 4 days and everything was smooth sailing for us. Staff was quick and friendly, car was fine, return was fast and easy, and I wasn't charged any extra fees that I was not aware of. Not to mention the price is unbeatable. I am going to Tampa in 2 weeks and will be using Payless again and hope for the same experience.

 8 years ago (19-01-2018)

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Payless Car Rental

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