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Hennessy Lexus of Atlanta

  1. Georgia
  2. Chamblee Car Dealer

Reviews, get directions and contact details for Hennessy Lexus of Atlanta

About

Hennessy Lexus of Atlanta has been selling and servicing new and pre-owned vehicles since 1991. Let’s get you back on the road -- in a Lexus.

Story

Hennessy Lexus of Atlanta is located in Atlanta, GA and also serves Decatur, Dunwood, and other surrounding areas. Since opening our doors in 1991, we’ve been selling and servicing new and certified pre-owned vehicles with a firm commitment to our customers. Our inventory of quality vehicles is extensive, but we’ll make the car buying process as quick and hassle-free as possible.

At Hennessy Lexus of Atlanta, we believe the customer comes first. Our team is highly trained to answer any and all questions you may have about a vehicle or the car buying process. So whether you’re looking for a 2016 Lexus CT, a 2014 Lexus LS 460, parts or accessories, or even just an oil change, we’re here to help.

Address: 5955 Peachtree Industrial Blvd, Atlanta, GA 30341, USA
Phone: (770) 457-6800
moc.atnaltasuxel@senyahk
State: Georgia
Zip Code: 30341


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Reviews
If you expect any customer service when buying a car, then this is not the dealership you want to go. Earlier this week, I had finalized an ES 350 at this dealership. When I went to pick up the car, I was informed that the sales person who sold me the car had left for the day. I was quite surprised as I had informed him that I was coming in to pick up the car. Anyway, I was told that another person would complete the process for me. This new person was extremely rude and spoke to me as though she were doing me a favor. She had no basic customer service etiquette at all – she just placed the car keys on the table in front of me and asked for the check. I had some basic questions about the car/documentation/maintenance/servicing etc which she did not answer at all, but just walked away and then came back and placed a booklet on the table. I was taken aback as this is not how you treat a new customer. Anyway, since I was excited about getting my new car, I did not think much of it. I then asked her if someone could walk me through the electronics in the car to which she said I would have to come back the next day for that. I explained to her that it was not possible for me to come back, as I had had a minor motorcycle accident the previous day and couldn’t walk without the help of crutches and was still in pain. She was indifferent and said I would just have to come back the next day. I again requested her to check if there was anyone who could help me, to which she said that the electronics specialist at the dealership was on vacation. I was shocked that there was not one single person in the entire dealership who could help a new customer! Moreover, it was the lady’s attitude that left me speechless! I requested her once more to please check with a manager one last time as I was really not in a position to come back the next day due to my accident injury. To my amazement, she said empathically “THE MANAGER DOES NOT HAVE THE TIME FOR THIS” That made me wonder - if this is the way I am being treated at the time of buying the car, how will I be treated when I come back for any car servicing/maintenance? The lady’s attitude really put me off. No one needs an unpleasant experience when buying a car. I canceled the deal and strongly suggest you explore other dealerships before going to this one.
7 years ago (16-10-2017)
Heather R did a great job and made the purchase of our new RX painless. Made sure all the extra options we added were done to perfection. She understands the product and provides great customer service. Highly recommend her and Hennessy .
7 years ago (31-10-2017)
Eddie Cushing was an absolute blast to do business with. Straightforward and no BS. Cut to the chase and expedited my entire buying process. Highly recommend him and will definitely do business with him in the future. Thanks allot Ed and to your entire team for all the hard work. Keep it up. 👍
7 years ago (11-08-2017)
Rob Christian did a great job of taking care of me and my vehicle. Easy to schedule and get a loaner. Good communication throughout and car was ready when promised. Good experience...
7 years ago (04-09-2017)
ALWAYS EXTREMELY happy with my services at Hennessy Lexus of Atlanta dealership. Always a win for me. I've owned several Lexus RX models throughout my many years and that is why I continue to bring my car there for many years. I will drive nothing else, and will go no where else. What's In Your Wallet?!?!
7 years ago (14-08-2017)
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